Order processing time is dependent on the item you are buying (i.e. In Stock, Personalised).

In Stock: We have these items in house and they are ready to be processed and shipped to you in 1 business day。

Personalised: Our jewellers need to craft the item especially for you. These are the personalised engraving orders. Please allow 2-4 business days for your jewellery to be made and sent out to you.

A confirmation email with a tracking number will be sent to you once your order has been dispatched.

You can keep track of your parcel activity by using this link:

For orders within Australia:

Australia Post: https://auspost.com.au/mypost/track/search

For international orders:

DHL eCommerce: https://ecommerceportal.dhl.com/track/pages/customer/trackItNowPublic.xhtml

DHL Express: https://www.dhl.com/au-en/home/tracking.html

All in stock items (that are not custom made) will be shipped same day or next day.

If you have ordered a custom piece (for example letter jewellery with 2 letters or more, or engraved jewellery), these will have an additional 2-4 business days for crafting and sent out the next day.

Australia Post

Orders under $99

-$6.99 Standard Shipping (2-4 business days)

-$9.99 Express Shipping (1-2 business days)

Orders over $99 will be eligible for FREE Standard Shipping.

Orders over $149

Orders over $149 will be eligible for FREE Express Shipping.

Please check Australia Post website for any delivery delays within your area: https://auspost.com.au/receiving

All in stock items (that are not custom made) will be shipped same day or next day.

If you have ordered a custom piece (for example letter jewellery with 2 letters or more, or engraved jewellery), these will have an additional 2-4 business days for crafting and sent out the next day.

New Zealand

Orders under $99 NZD

-$6.99 NZD Standard Shipping (3-5 Business Days)

-$19.99 NZD DHL Express Overnight Shipping (1 Business Day)

Orders over $99 NZD will be eligible for FREE standard shipping

Orders $149-$219 NZD

-$9.99 NZD DHL Express Overnight Shipping (1 Business Day)

Orders over $219 NZD will be eligible for FREE DHL Express Shipping

United Kingdom

Orders under £99

-£4.99 Standard Shipping (3-6 Business Days)

-£19.99 DHL Express Shipping (2-4 Business Days)

Orders over £99 will be eligible for FREE standard shipping

Orders over £149-£219

-£9.99 DHL Express Shipping (2-4 Business Days)

Orders over £219 will be eligible for FREE DHL Express Shipping

United States

Orders under $99

-$7.99 Standard Shipping (3-6 Business Days)

-$19.99 DHL Express Shipping (2-4 Business Days)

Orders over $99 will be eligible for FREE standard shipping

Orders over $149-$219

-$9.99 DHL Express Shipping (2-4 Business Days)

Orders over $249 will be eligible for FREE DHL Express Shipping

Canada

Orders under $99

-$7.99 Standard Shipping (3-6 Business Days)

-$19.99 DHL Express Shipping (2-4 Business Days)

Orders over $99 will be eligible for FREE standard shipping

Orders over $149-219

-$9.99 DHL Express Shipping (2-4 Business Days)

Orders over $219 will be eligible for FREE DHL Express Shipping

All other countries will have:

Orders under $99

-$9.99 Standard Shipping (3-5 Business Days)

Free Shipping For Orders over $99

We can only update or cancel your order if it hasn’t been processed or packaged. As soon as you can, please email us with your order number and details of the changes you’d like to make to your order.

There may be duties or taxes incurred by your order that you are responsible for. We does not include these fees in our final prices. Duties and taxes are determined by final destination. Please contact your local custom office for details on how duties and taxes are calculated and paid.

For orders that are shipped within Australia, we ship to PO Boxes.

For orders that are shipped internationally with DHL to countries such as New Zealand, United Kingdom, United States, Canada etc, we are unable to ship to both PO boxes or Military addresses. Please ensure that you have a suitable address available.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.

We offer returns within 30 days for refund. Please make sure that all original packaging is intact and there are no signs of wear on the jewellery pieces. We will not be able to refund your original shipping fee as it is an incurred cost.

Please keep in mind we do not offer returns or exchanges for Personalised items as they are made uniquely for you. We also do not offer returns or exchanges for earrings due to hygiene reasons.

Please note a 10% restocking fee will apply for cancelled and returned orders. This is to cover standard merchant processing and third party fees.

Just email us directly and we’ll take you through the process.

You can certainly exchange your jewellery for another style you like from our store. However personalised items are excluded from this was made and crafted just for you, and is unique to each customer. Please contact us for an exchange and we can organise this for you.

All jewellery is designed in our studio, based in Melbourne, Australia. We have a range of jewelry made from Gold Vermeil, Solid Gold and Gold Plated.

Most of our jewellery is made from premium 18k Gold Vermeil, 925 Solid Sterling Silver, and 18k Rose Gold Vermeil.

Our sterling silver jewellery is also electroplated with Rhodium for longevity.

Your jewellery is made with high quality craftsmanship and is made for everyday wear. It is important to take care of the pieces so it goes a long way. When you are not wearing your jewellery, store the jewelry pieces in the pouch it came in, away from sunlight.

To maximise the longevity of your jewellery, please follow these care guidelines:

• Avoid moisture: Limit exposure to water, including while showering, washing hands, or swimming, as this can cause tarnishing.
• Remove during exercise: Delicate pieces may break during vigorous activities.
• Apply cosmetics first: Perfumes and makeup can damage gold-plated and sterling silver jewellery.
• Use anti-tarnish seal proof pouches: Store your jewellery with the provided anti-tarnishing pouches to protect against moisture.
• Store properly: Keep pieces in a cool, dry place away from direct sunlight. Avoid long-term storage in our gift boxes.
• Clean gently: Use only a soft polishing cloth to clean your jewellery.

By following these tips, you'll help ensure your Camile and Stone jewellery remains beautiful for years to come.

Some of our jewellery are waterproof which is under the Waterproof Collection. We recommend to not expose your jewellery to water for several reasons:

Damage to plating: Water can erode and damage the plating on sterling silver or vermeil pieces.

Delicate design: Our jewellery is designed to be fine and delicate, making it susceptible to breakage if force is applied.

Crystal dulling: Exposure to chlorine or salt water can dull crystals.

Tarnishing: Gold-plated jewellery may tarnish due to various factors, including:

• Skin acidity
• Humidity
• Water exposure
• Prolonged direct sunlight
• Contact with perfume or cosmetics

Solid gold jewellery is generally more resistant to these elements. However, due to its fine design, it can still break if caught in swimwear or tangled in hair during swimming or showering.

To preserve the beauty and integrity of your jewellery, we recommend removing all pieces before swimming, showering, or engaging in water-based activities.

To minimise tarnishing:

Remove your jewellery before sleeping, exercising, showering, and swimming.

If tarnishing has occurred, try these solutions, try using our Jewellery polishing cloth.

Regular care and proper storage can help maintain your jewellery's appearance for longer periods.

Yes, we only use high quality, socially responsible diamonds sourced from suppliers who follow ethical practices.

We stand behind the quality of every piece. Here's what's covered:

Premium Gold, Silver, Rose Gold PVD Jewellery On Stainless Steel — 2 Years Warranty

Gold Vermeil, Sterling Silver & Moissanite — 6 Month Warranty

Your warranty period begins from the date of purchase and covers manufacturing defects, including:

• Clasp breakage
• Missing pavé stones (stones under 0.01ct)
• Loose diamonds or loose prongs

Not covered under warranty:

• General wear and tear
• Scratching or surface scuffing
• Stretched or broken chains
• Lost jewellery
• Damage caused by improper cleaning or storage

You can find your ring size with our guide here. If you are stuck between two sizes, we recommend going one size up.

If you need more help with deciding your ring size, reach out to our Customer Care team anytime!

Our jewelers need to craft the item especially for you. Please allow 3-5 business days for your jewellery to be made and sent out to you.

As all engraving pieces are made uniquely for you, we do not accept exchanges or returns for this type of item.